CONDITIONS FOR REPLACEMENT

We shall replace a product under following conditions:

• In case the product is delivered in damaged/open condition
• Wrong Product delivered

In all the above mentioned conditions, a request for replacement should be mailed to us at care@jenburkt.com within 5 days from the date of delivery. We shall arrange pick up of the product within 8 days of replacement request

On receipt of the damaged, open, defective or wrong product at our warehouse, our Quality Control will inspect the product received. We shall replace the product after clearance from them. The Company reserves the right to accept or reject the replacement.

The Company reserves the right to change/modify any of the terms and conditions stated above.

Replacement requests will not be accepted under the following conditions

• Opened/ used/ altered products
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated OR damaged/missing product is reported after 5 days from the date of delivery.

Need help?

Contact us at sales@zixa.co for questions related to refunds and returns.

On receipt of Paid order, the Company will dispatch/ship the ordered quantity within 2-5 Days. We shall dispatch/ship the order through a reputed courier service within a specified time frame. Under normal circumstances order will be delivered within 2 to 8 business days.

Prices are all-inclusive. You would pay the price displayed on the product page.  No shipping charges will be applied. Company will provide FREE SHIPPING on entire range of products.

The item will be shipped to all PIN CODES, though delivery time for some zones may be more than usual delivery time.

Estimated delivery time will depend on the destination to which the order is to be shipped.

Delivery of all orders will be to the registered address of the buyer as per the order details specified at the time of order.

The Company is not responsible for non-delivery due to incomplete/incorrect/insufficient address provided.

Force Majeure:

Notwithstanding the foregoing, the Company’s inability to fulfil its respective obligation here under, for reasons beyond their control, such as shortages or ban of raw materials, situations of war, riots, fire, flood, Pandemic, drought, strikes, lockout, explosions, terrorist act, etc. and all kinds of natural calamities and the like shall be excused from the liability and for responsibilities for specific performance as stated in this policy. In the event, the Company is unable for such reasons to supply any order, no claim shall be made on the Company. 

The time of performance affected by the above force majeure event shall be extended by equal period of time, as lost, for the affected party to perform, once the normalcy is restored.

For more information visit www.zixa.co

Disclaimer

The information provided on our web site is for general information purposes only. The Company assumes no responsibility for errors or omission in the contents on the Shipping/Service.

Need help?

Contact us at sales@zixa.co for questions related to refunds and returns.

On receipt of paid order, the Company will ship/deliver the order as stated in the Company’s Shipping Policy. A customer cannot cancel the order and demand refund once the order is successfully placed and processed by the payment gateway except under the following circumstances:

• In case, there is a delay of minimum 15 days in processing & delivery of the order, the customer may cancel the order. The Company shall initiate refund within the next 7-10 working days after receipt of cancellation request. The amount will be refunded in the customer’s mode of payment.
• Refund will not be applicable if the buyer’s shipping address mentioned when placing an order is incorrect or insufficient.
• Refund will only be processed if the shipping location is not serviced by our partner courier companies and the same will be communicated to the customer.
• No refund requests will be entertained for damaged products. Damaged products will be replaced as per our replacement policy.
• Refund will not be applicable if the customer refuses to accept the order at the time of delivery.

Need help?

Contact us at sales@zixa.co for questions related to refunds and returns.

FOR ONLINE PAYMENTS

WE, at Jenburkt Pharmaceuticals Ltd. respect the privacy of the individuals that access the information on the Zixa.co website & protecting the privacy of such individuals is our objective. We shall not wilfully share or disclose any identifiable information about the User to any third party without first receiving the User’s permission, as covered in this Privacy Policy.

Jenburkt Pharmaceuticals Ltd. does not collect any unique information about the User except when the User specifically and knowingly provides such information on the Website for purchase of our products. We may from time to time send email and other communication to the User informing them about our various services, promotion and content offered by the Company. We operate multiple websites which may result in sharing of personal data inter-platform for order processing and reporting within company. You may object to such sharing of personal data at any time by writing to us care@jenburkt.com

However, under following conditions, we may be compelled to release specific personal information about the User:
1. To comply with any valid legal process such as a search warrant, statute, or court order, or
2. If the User’s actions on Zixa website violates any of the policies
3. To protect or defend legal rights, or
4. To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the security, integrity of our Company.

GENERAL PRIVACY POLICY

Jenburkt Pharmaceuticals Ltd. shall protect the rights & privacy of the User. Hence, we shall maintain highest standards of secure transactions. By accepting the User Agreement, you expressly consent to our use and disclosure of your Personal Information in accordance and compliance with this Privacy Policy.

Collection and Use of Personal Information

This Privacy Policy provides information regarding collection of personal & other information, classified as mandatory or voluntary and uses, discloses and protects such information through the Website. Personal Information for the purposes of this Privacy Policy shall include, but may not be limited to, information regarding your name, address, telephone number, date of birth, gender, e-mail address, etc. You may be required to provide us with your Personal Information during the course of using the Website for instance, at the time of creating a User ID or providing financial information while making an online purchase, uploading content, participating in any online survey, at the time of communicating with Website’s customer service by phone or email, at the time of providing reviews of the content available on the Website, all however only with your express consent each time. The Website collects only such Personal Information which it believes to be relevant and necessary for online purchase.

Use of your Personal Information / Data

The Personal Data that the Website collects may be processed and used for the purposes of operating our Website, providing our services, and for the purposes of invoicing, and order processing. We shall ensure the security of our Website and services.

We may collect and process data about your use of our Website and services. The Usage Data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and Website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the Usage Data is our analytics tracking system. This Usage Data may be processed for the purposes of analysing the use of the website and services. You may use third party platforms for processing orders, order tracking etc. Under such circumstances we may be required to share the Personal Information given by you with the third parties, to improve the quality of services imparted to you. We shall take all reasonable steps to ensure that the confidentiality of your Personal Information is maintained.

We may collect and process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing, sending marketing e-mailers, and selling relevant goods and or services to you.

We may collect and process information relating to transactions, including purchases of goods and transaction value that you enter into with us through our Website. The transaction data may include your contact details, your mode of payment details and the transaction details. The transaction data may be processed for the purpose of processing orders, and invoicing and supplying the purchased goods and keeping proper records of those transactions. The correspondence data may include the communication related to availability of products, and metadata associated with the communication. Our Website will generate the metadata associated with communications made using the Website. The correspondence data may be processed for the purposes of communicating with you and record-keeping.

Data retention / Back – up

We retain your Personal Data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Consent

You acknowledge that by using this Website and by providing your Personal Information, you consent to the collection and use of the Personal Information that you disclose on the Website in accordance with this Privacy Policy.
Unsubscribe from Promotion

As a user of the Website, you may occasionally receive updates from the Website about product or services & promotional offers, on your Email id registered with us. However, you may choose at any time to no longer receive these types of e – mail messages by clicking the unsubscribe link embedded in the emails.

Links to Other Site

You agree and understand that the Website may contain links to other websites (“LinkedSites”) on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with us unless expressly specified on the Website. We are therefore not responsible for any form of transmission, transfer whatsoever, received by you from any Linked Site. Accordingly, neither the privacy practices or policies of such Linked Sites or terms of use of such websites, nor the accuracy, integrity, or quality of the content available on such websites are controlled or guaranteed by us.

Policy updates

We reserve the right to change or update this privacy policy at any time without notice of such update/change to any persons/ entity. Such changes shall be effective immediately upon posting on the Website. You understand and agree that you shall be solely responsible for keeping yourself updated with this Privacy Policy.

© 2022 Jenburkt Pharmaceuticals Ltd. All Rights Reserved.