On receipt of paid order, the Company will ship/deliver the order as stated in the Company’s Shipping Policy. A customer cannot cancel the order and demand refund once the order is successfully placed and processed by the payment gateway except under the following circumstances:
- In case, there is a delay of minimum 15 days in processing & delivery of the order, the customer may cancel the order. The Company shall initiate refund within the next 7-10 working days after receipt of cancellation request. The amount will be refunded in the customer’s mode of payment.
- Refund will not be applicable if the buyer’s shipping address mentioned when placing an order is incorrect or insufficient.
- Refund will only be processed if the shipping location is not serviced by our partner courier companies and the same will be communicated to the customer.
- No refund requests will be entertained for damaged products. Damaged products will be replaced as per our replacement policy.
- Refund will not be applicable if the customer refuses to accept the order at the time of delivery.
Need help?
Contact us at sales@zixa.co for questions related to refunds and returns.
